Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Important Requirement (Mandatory):
To process any return, refund, or damage claim, customers must provide a clear unboxing (box opening) video.

  • The video must be recorded from the beginning of opening the package.
  • It should clearly show the package condition, shipping label, and product inside.
  • Claims without a proper unboxing video will not be accepted.

Return Eligibility (Strict Policy)

We accept returns only in the following cases:

  • The product is damaged
  • You received the wrong item
  • The product is mismatched (different from what was ordered)

To be eligible for a return:

  • The item must be unused and in original condition
  • It must be in the original packaging
  • You must provide:
    • Proof of purchase (receipt)
    • Unboxing video (mandatory)

Note: Returns for reasons such as dislike, size issues, or change of mind will not be accepted.

Non-Returnable Items

  • Perishable goods (food, flowers, etc.)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Refunds

Once your return is received and inspected:

  • You will be notified via email about approval or rejection
  • If approved, the refund will be processed
  • The amount will be credited to your original payment method within a few business days

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank

If the issue persists, contact us at inabyamora@gmail.com

Sale Items

Only regular priced items may be refunded.
Sale items are not refundable.

Exchanges

We only replace items if they are:

  • Damaged
  • Incorrect
  • Mismatched

To request an exchange:

  • Email: inabyamora@gmail.com
  • Include proof and unboxing video
  • Send your item to: {physical address}

Shipping Returns

To return your product, mail it to: inabyamora@gmail.com

  • You are responsible for return shipping costs
  • Shipping costs are non-refundable
  • Return shipping charges may be deducted from your refund

For high-value items:

  • Use trackable shipping or insurance
  • We do not guarantee receipt of returned items
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